Privacy Policy

Last updated: November 9, 2026 · Patupaa ("we", "us") operates the Patupaa website and mobile applications.

This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our services.

Information we collect

• Account & identity: name, phone number, email address, and login credentials.
• Transactions: orders, wallet or balance activity, and payment references.
• Verification data: for AFA registration we collect your Ghana Card number and town/city as required by the service.
• Communications: support messages and verification codes.
• Technical & usage: device type, IP address, browser, and diagnostics.

How we use information

We use your information to create and manage your account, process purchases and withdrawals, deliver orders, send transactional messages, verify eligibility for services such as AFA, prevent fraud, and improve our services.

Sharing of information

We do not sell your personal information. We may share information with service providers (hosting, messaging, payment processing, and delivery partners) strictly to provide our services, subject to confidentiality obligations.

Data security

We use industry-standard safeguards to protect your information, including encryption of sensitive data and restricted access. No method of transmission is 100% secure, but we work hard to keep your data safe.

Data retention

We retain your information for as long as your account is active or as needed to provide services and meet legal obligations. You may request deletion of your account and data at any time (see Account deletion).

Your rights

You may access, correct, or delete your data, or restrict processing, by contacting info@patupaa.com.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page.